We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@britelune.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Damages, Loss and other issues
At BriteLune, we’re dedicated to delivering products of exceptional quality. Every tumbler you receive is designed to meet the highest standards and is free from manufacturing defects. If you discover any manufacturing issues, we’ll provide a replacement or refund to make it right. With BriteLune, you can enjoy peace of mind, sustainability, and stylish hydration!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@britelune.com.
